Tool Lady, a family-run business headquartered in Port Orchard, Washington, is the product of more than 20 years of ingenuity — and a lifelong love of tools.
Founded in 1998, “Tool Lady” (as it was first known) began as a specialty provider of tools for sewing machine repair.
Barbara, the original Tool Lady, was a seamstress-turned-entrepreneur who moved to fill a market gap when she noticed a recurring problem: the
repair technicians who fixed her machines never had the right tools for the precision work they were trying to accomplish. Upon Barbara’s passing,
the Tool Lady operation was taken over by Barbara’s daughter, Rachel — herself an entrepreneur who was already managing a business of her own.
After several years of juggling two businesses, Rachel made the decision to transfer ownership of Tool Lady to trusted friends, Kyle Ann and Scott Heppenstall, who could preserve the legacy of Barbara’s work while continuing to grow the business. Kyle Ann — the customer service-oriented granddaughter of a traveling tool salesman — and Scott — recently retired from his career as a respected US Navy mechanic — saw the opportunity as a perfect fit for their experiences and passions.
Tool Lady has grown out of the legacy of the original precision-instrument business that Barbara began, broadening its product offerings to better meet the needs of a wider array of today’s technicians and tradespeople. One thing that hasn’t changed, however, is the company's focus on customer relationships and unparalleled service.
It’s Kyle Ann and Scott’s goal for Tool Lady to be the supplier of choice for anyone looking for specialized, high-quality precision tools.
FROM THE TECH TOOL
The market today is flooded with choices – too many choices. This makes your dollar more valuable to the retailers you buy from. We will always offer you the best service, best product and best value for your money. If there are PB Swiss or Wiha products that you would like to see in our stock, please let us know. We want to be your one-stop shop!
Thank you for considering Tool Lady as your hand tool resource!